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Author Topic: [astraweb] Unable to connect -- connection time outs  (Read 11816 times)

Offline nO_oB

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[astraweb] Unable to connect -- connection time outs
« on: July 31, 2009, 05:48:56 am »
Just wanted to know if anybody of you experienced an inability to connect to astraweb, as I cannot connect for some hours now. I was using it fine and in the next moment it didn't work anmore.

This time it cannot be just a wine-error, as I tried WinXP and different newsreader as well. All gave me connection time-outs.
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Offline DariusIII

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Re: [astraweb] Unable to connect -- connection time outs
« Reply #1 on: July 31, 2009, 10:14:36 am »
Nope, i am having no issues with astraweb.
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Offline MacG

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Re: [astraweb] Unable to connect -- connection time outs
« Reply #2 on: July 31, 2009, 11:00:47 am »
EU server seems to be down...
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Offline DariusIII

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Re: [astraweb] Unable to connect -- connection time outs
« Reply #3 on: July 31, 2009, 03:02:40 pm »
I am using EU servers.I am not at home now, but while i was, there were no problems with astraweb.I checked their news page and there is no mention of EU servers outage.
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Offline Kanzleramt

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Re: [astraweb] Unable to connect -- connection time outs
« Reply #4 on: July 31, 2009, 04:34:31 pm »
Having same problem, with european and american server...
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Offline f1nd

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Re: [astraweb] Unable to connect -- connection time outs
« Reply #5 on: July 31, 2009, 04:42:54 pm »
me 2, with all servers and all ports
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Offline Hecks

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Re: [astraweb] Unable to connect -- connection time outs
« Reply #6 on: July 31, 2009, 05:16:53 pm »
All fine here.

Clearly there's a problem with routing between some users and Astraweb servers.  Those users should open a ticket with Astraweb Support here:

http://helpdesk.astraweb.com/

'Me too' posts here will do little good, so please no more, but if you hear anything from Astraweb, let us know. ;)

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Offline nO_oB

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Re: [astraweb] Unable to connect -- connection time outs
« Reply #7 on: July 31, 2009, 10:53:07 pm »
Quote from: Hecks on July 31, 2009, 05:16:53 pm
'Me too' posts here will do little good, so please no more, but if you hear anything from Astraweb, let us know. ;)


True, but I just wanted to be sure that the problem relies on their (while "their" has a broad meaning ;) ) side and not on mine. I've submitted a ticket, let's see what comes of it.
« Last Edit: August 01, 2009, 01:01:11 am by nO_oB »
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Offline nO_oB

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Re: [astraweb] Unable to connect -- connection time outs
« Reply #8 on: August 01, 2009, 03:34:52 am »
OK, I've got as an answer that my ISP is supposed to have routing problems. Mine is Kabel Deutschland. I'm gonna check that lead out.
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Offline Rdl

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Re: [astraweb] Unable to connect -- connection time outs
« Reply #9 on: August 01, 2009, 12:52:16 pm »
Quote from: nO_oB on August 01, 2009, 03:34:52 am
OK, I've got as an answer that my ISP is supposed to have routing problems. Mine is Kabel Deutschland. I'm gonna check that lead out.
Do tracert to news server
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Offline MacG

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Re: [astraweb] Unable to connect -- connection time outs
« Reply #10 on: August 01, 2009, 02:09:59 pm »
I've sent a request to Kabel Deutschland to have Astraweb's servers unblocked from the blocking server. It more than likely will not get fixed until sometime on Monday. I can connect to ssl-us.astraweb.com, but the speed is painfully slow. Good day.
« Last Edit: August 01, 2009, 02:19:06 pm by MacG »
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Offline nO_oB

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Re: [astraweb] Unable to connect -- connection time outs
« Reply #11 on: August 01, 2009, 03:31:08 pm »
Thanks for the ssl-us.astraweb.com tip. At least it works, albeit slow.
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Offline nO_oB

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Re: [astraweb] Unable to connect -- connection time outs
« Reply #12 on: August 01, 2009, 03:35:17 pm »
Or fast if you set your connections to 20 XD

Still, hoping this gets resolved soon.
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Offline Hecks

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Re: [astraweb] Unable to connect -- connection time outs
« Reply #13 on: August 03, 2009, 11:53:15 am »
Update:

Quote
Ongoing

*** Update:
We have contacted Kabel Deutschland but they have said that they will only listen to their own customers, so they will do nothing unless you contact them. If you are a Kabel Deutschland customer, then you will need to contact their support desk on 01805 / 23 33 25 .

Kabel Deutschland (superkabel.de) users might be unable to access our EU IP range. We are still attempting to determine why. At this stage, it looks like an issue with Kabel Deutschlands BGP propagation.

Affected users, please use our US farm instead. The US farm should be accessible still. Please configure your newsreaders to use:

us.news.astraweb.com

We are working with our various ISPs to resolve this issue as quickly as possible.

Thank you for your patience.

http://helpdesk.astraweb.com/index.php?_m=news&_a=viewnews&newsid=32

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Offline MacG

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Re: [astraweb] Unable to connect -- connection time outs
« Reply #14 on: August 03, 2009, 06:27:20 pm »
AstraWeb's EU servers can be accessed now :) They just fixed it...lol
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