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Usenet (English) => Usenet providers => Topic started by: nO_oB on July 31, 2009, 05:48:56 am

Title: [astraweb] Unable to connect -- connection time outs
Post by: nO_oB on July 31, 2009, 05:48:56 am: Just wanted to know if anybody of you experienced an inability to connect to astraweb, as I cannot connect for some hours now. I was using it fine and in the next moment it didn't work anmore.

This time it cannot be just a wine-error, as I tried WinXP and different newsreader as well. All gave me connection time-outs.
Title: Re: [astraweb] Unable to connect -- connection time outs
Post by: DariusIII on July 31, 2009, 10:14:36 am: Nope, i am having no issues with astraweb.
Title: Re: [astraweb] Unable to connect -- connection time outs
Post by: MacG on July 31, 2009, 11:00:47 am: EU server seems to be down...
Title: Re: [astraweb] Unable to connect -- connection time outs
Post by: DariusIII on July 31, 2009, 03:02:40 pm: I am using EU servers.I am not at home now, but while i was, there were no problems with astraweb.I checked their news page and there is no mention of EU servers outage.
Title: Re: [astraweb] Unable to connect -- connection time outs
Post by: Kanzleramt on July 31, 2009, 04:34:31 pm: Having same problem, with european and american server...
Title: Re: [astraweb] Unable to connect -- connection time outs
Post by: f1nd on July 31, 2009, 04:42:54 pm: me 2, with all servers and all ports
Title: Re: [astraweb] Unable to connect -- connection time outs
Post by: Hecks on July 31, 2009, 05:16:53 pm: All fine here.

Clearly there's a problem with routing between some users and Astraweb servers. Those users should open a ticket with Astraweb Support here:

http://helpdesk.astraweb.com/

'Me too' posts here will do little good, so please no more, but if you hear anything from Astraweb, let us know. ;)
Title: Re: [astraweb] Unable to connect -- connection time outs
Post by: nO_oB on July 31, 2009, 10:53:07 pm: Quote from: Hecks on July 31, 2009, 05:16:53 pm
'Me too' posts here will do little good, so please no more, but if you hear anything from Astraweb, let us know. ;)

True, but I just wanted to be sure that the problem relies on their (while "their" has a broad meaning ;) ) side and not on mine. I've submitted a ticket, let's see what comes of it.
Title: Re: [astraweb] Unable to connect -- connection time outs
Post by: nO_oB on August 01, 2009, 03:34:52 am: OK, I've got as an answer that my ISP is supposed to have routing problems. Mine is Kabel Deutschland. I'm gonna check that lead out.
Title: Re: [astraweb] Unable to connect -- connection time outs
Post by: Rdl on August 01, 2009, 12:52:16 pm: Quote from: nO_oB on August 01, 2009, 03:34:52 am
OK, I've got as an answer that my ISP is supposed to have routing problems. Mine is Kabel Deutschland. I'm gonna check that lead out.
Do tracert to news server
Title: Re: [astraweb] Unable to connect -- connection time outs
Post by: MacG on August 01, 2009, 02:09:59 pm: I've sent a request to Kabel Deutschland to have Astraweb's servers unblocked from the blocking server. It more than likely will not get fixed until sometime on Monday. I can connect to ssl-us.astraweb.com, but the speed is painfully slow. Good day.
Title: Re: [astraweb] Unable to connect -- connection time outs
Post by: nO_oB on August 01, 2009, 03:31:08 pm: Thanks for the ssl-us.astraweb.com tip. At least it works, albeit slow.
Title: Re: [astraweb] Unable to connect -- connection time outs
Post by: nO_oB on August 01, 2009, 03:35:17 pm: Or fast if you set your connections to 20 XD

Still, hoping this gets resolved soon.
Title: Re: [astraweb] Unable to connect -- connection time outs
Post by: Hecks on August 03, 2009, 11:53:15 am: Update:

Quote
Ongoing

*** Update:
We have contacted Kabel Deutschland but they have said that they will only listen to their own customers, so they will do nothing unless you contact them. If you are a Kabel Deutschland customer, then you will need to contact their support desk on 01805 / 23 33 25 .

Kabel Deutschland (superkabel.de) users might be unable to access our EU IP range. We are still attempting to determine why. At this stage, it looks like an issue with Kabel Deutschlands BGP propagation.

Affected users, please use our US farm instead. The US farm should be accessible still. Please configure your newsreaders to use:

us.news.astraweb.com

We are working with our various ISPs to resolve this issue as quickly as possible.

Thank you for your patience.

http://helpdesk.astraweb.com/index.php?_m=news&_a=viewnews&newsid=32
Title: Re: [astraweb] Unable to connect -- connection time outs
Post by: MacG on August 03, 2009, 06:27:20 pm: AstraWeb's EU servers can be accessed now :) They just fixed it...lol
Title: Re: [astraweb] Unable to connect -- connection time outs
Post by: Hecks on August 03, 2009, 06:39:45 pm: Well, to be precise, only temporarily:

Quote
We have temporarily rerouted Kabel Deutschland users. You should be able to connect to our EU farm again. For those still having issues, please continue to contact Kabel Deutschland customer support.
Title: Re: [astraweb] Unable to connect -- connection time outs
Post by: nO_oB on August 03, 2009, 08:52:53 pm: Quote from: Hecks on August 03, 2009, 06:39:45 pm
Well, to be precise, only temporarily:

We have temporarily rerouted Kabel Deutschland users. You should be able to connect to our EU farm again. For those still having issues, please continue to contact Kabel Deutschland customer support.

Well, that is what I call support.
Title: Re: [astraweb] Unable to connect -- connection time outs
Post by: MacG on August 04, 2009, 09:45:44 pm: Now the waiting game...

Deutsch:
Sehr geehrter Herr, vielen Dank für Ihre Anfrage. Wir haben Ihre Nachricht an die zuständige technische Abteilung weitergeleitet. Sobald uns eine Antwort vorliegt werden wir Sie umgehend informieren. Bis dahin bitten wir Sie um etwas Geduld. Vielen Dank für Ihr Verständnis. Haben Sie Fragen oder Anregungen? Wir sind selbstverständlich gerne für Sie da! Sie erreichen uns von Montag bis Freitag 7:30 Uhr bis 22:00 Uhr und Samstag 7:30 Uhr bis 18:00 Uhr unter unserer Service-Nummer.

Mit freundlichen Grüßen

Ihr Kabel Deutschland Service-Team

Kabel Deutschland Vertrieb und Service GmbH & Co. KG

English:

Dear Lord, thank you for your inquiry. We have forwarded your message to the relevant technical department. Once we have an answer, we will inform you immediately. Until then we will ask you to be patient. Thank you for your understanding. Do you have any questions or suggestions? We are obviously happy to help you! You can reach us from Monday to Friday 7:30 to 22:00 and Saturday 7:30 to 18:00 under our service number.

Yours sincerely,

Your Cable Service Team Germany

Kabel Deutschland Sales and Service GmbH & Co. KG
Title: Re: [astraweb] Unable to connect -- connection time outs
Post by: MacG on August 05, 2009, 03:24:10 pm: Quote
Kabel Deutschland Issues *Resolved
Posted By: Alex On: 01 Aug 2009 5:30 AM
Details Resolved

*** Resolved:
We have temporarily rerouted Kabel Deutschland users.
You should be able to connect to our EU farm again.
For those still having issues, please continue to contact
Kabel Deutschland customer support.
Title: Re: [astraweb] Unable to connect -- connection time outs
Post by: Hecks on August 05, 2009, 08:28:48 pm: And again, the operative word is "temporarily" ... don't let your ISP off the hook.